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PMAN 639 Project Quality Management

Efficient Management and Qualities while Executing Total Quality Management

PMAN 639 Project Quality Management

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June 1,2020

Table of Contents

Abstract 3

Introduction 4

Total Quality Management Overview 5

Leadership Styles 5

Authoritarian Leadership 6

Situational Leadership 6

Transformational Leadership 7

Research Hypothesis 8

Methodology 8

Results Analysis 8

Quality Assessment 9

Discussion 10

Organizations that Implement TQM 10

Conclusion 15

Abstract

Introduction

Leadership and how different styles and characteristics of leadership play a critical role when implanting TQM.

Total Quality Management Overview

accessing an organization from all levels, including leadership and business activity, in the efforts of improving and making an organization robust.

1)Leadership Styles

2)Authoritarian Leadership

3)Situational Leadership

4) Transformation Leadership

Research Hypothesis Research Hypothesis

Based on the comprehensive poetry review regarding TQM enactment and management techniques, the subsequent theory was established: Transformational leadership is the most suitable approach to implementing Total Quality Management.

Methodology

Academic results and experiments were used to find supportive proof of the theory that was given within this research paper. The research study came from top groups within the service industry, which includes British Airways, Royal Jet Blue, and Romanian Metal Construction.

Results Analysis

Quality Assessment

Discussion

1)Organizations that Implement TQM

Conclusion

References

Al Nahyan, M. T., & Abdel All, S. F. (2017). Key Enablers of Effective Implementation of TQM in Royal Jet Airways. Advances in Decision Sciences, 1–10. https://doi-org.ezproxy.umuc.edu/10.1155/2017/3197585

Cătălin, S. H., Bogdan, B., & Dimitrie, G. R. (2014). The Existing Barriers in Implementing Total Quality Management. Annals of the University of Oradea, Economic Science Series, 23(1), 1234–1240. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=97635686&site=eds-live&scope=site

Cho, Y., & Jung, J., (2014) “The verification of effective leadership style for TQM: A comparative study between USA-based firms and China-based firms,” International Journal of Quality & Reliability Management, Vol. 31 Issue: 7, pp.822-840, https://doi.org/10.1108/IJQRM-04-2013-0065

Elwell, S. M. (2015). Defining Leadership in a Changing Time. Journal of Trauma Nursing, 22(6), 312-E4. https://doi.org/10.1097/JTN.0000000000000165

Goh, A. B. (2015). ROFO principle generates ownership, commitment, and team learning – mindset change before implementing total quality management. Total Quality Management & Business Excellence, 26(7/8), 854–874. https://doi.org/10.1080/14783363.2014.901800

Ilies, I., Salagean, H. C., & Balc, B. (2017). The Impact of Quality Culture and Leadership on Customer Relationship in Organizations from the Romanian Metal Construction Industry. Amfiteatru Economic, Vol 19, Iss Special Issue 11, Pp 1050 – -1063 (2017), (Special Issue 11). Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsdoj&AN=edsdoj.8f3b97050ff4dd495768399f09b6b04&site=eds-live&scope=site

Ilies, I., Salagean, H. C., & Balc, B. (2015). Quality Culture: Essential Component of TQM. Managerial Challenges of the Contemporary Society, 8(2), 7–10. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=113260022&site=eds-live&scope=site

Liviu Ilieș, Horațiu Cătălin Sălăgean, & Ioana Belieu. (2017). The Impact of Quality Culture and Leadership on Customer Relationship in Organizations from the Romanian Metal Construction Industry. Amfiteatru Economic, Vol 19, Iss Special Issue 11, Pp 1050 – -1063 (2017), (Special Issue 11). Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsdoj&AN=edsdoj.8f3b97050ff4dd495768399f09b6b04&site=eds-live&scope=site

Madar, A. (2015). Implementation of total quality management Case study: British Airways. Bulletin of the Transilvania University of Brasov. Series V: Economic Sciences, 8(1), 125–132. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=108379924&site=eds-live&scope=site

Oakland, J. (2011). Leadership and policy deployment: the backbone of TQM. Total Quality Management & Business Excellence, 22(5), 517–534. https://doi.org/10.1080/14783363.2011.579407

Salagean, H. C. (2014). Implementation of Quality Management – the Importance of Leadership Styles. Managerial Challenges of the Contemporary Society, 7(1), 164–169. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=100422593&site=eds-live&scope=site

Smith. J. L. (2018). Defining Quality Leadership: A Quality Leader Aims to Build a Customer-Focused Culture. Quality, 57(6), 13. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=129776640&site=eds-live&scope=site

Efficient Management and Qualities while Executing Total Quality Management

PMAN 639 Project Quality Management

June 1,2020

Table of Contents

Abstract 3

Introduction 4

Total Quality Management Overview 5

Leadership Styles 5

Authoritarian Leadership 6

Situational Leadership 6

Transformational Leadership 7

Research Hypothesis 8

Methodology 8

Results Analysis 8

Quality Assessment 9

Discussion 10

Organizations that Implement TQM 10

Conclusion 15

Abstract

Introduction

Leadership and how different styles and characteristics of leadership play a critical role when implanting TQM.

Total Quality Management Overview

accessing an organization from all levels, including leadership and business activity, in the efforts of improving and making an organization robust.

1)Leadership Styles

2)Authoritarian Leadership

3)Situational Leadership

4) Transformation Leadership

Research Hypothesis Research Hypothesis

Based on the comprehensive poetry review regarding TQM enactment and management techniques, the subsequent theory was established: Transformational leadership is the most suitable approach to implementing Total Quality Management.

Methodology

Academic results and experiments were used to find supportive proof of the theory that was given within this research paper. The research study came from top groups within the service industry, which includes British Airways, Royal Jet Blue, and Romanian Metal Construction.

Results Analysis

Quality Assessment

Discussion

1)Organizations that Implement TQM

Conclusion

References

Al Nahyan, M. T., & Abdel All, S. F. (2017). Key Enablers of Effective Implementation of TQM in Royal Jet Airways. Advances in Decision Sciences, 1–10. https://doi-org.ezproxy.umuc.edu/10.1155/2017/3197585

Cătălin, S. H., Bogdan, B., & Dimitrie, G. R. (2014). The Existing Barriers in Implementing Total Quality Management. Annals of the University of Oradea, Economic Science Series, 23(1), 1234–1240. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=97635686&site=eds-live&scope=site

Cho, Y., & Jung, J., (2014) “The verification of effective leadership style for TQM: A comparative study between USA-based firms and China-based firms,” International Journal of Quality & Reliability Management, Vol. 31 Issue: 7, pp.822-840, https://doi.org/10.1108/IJQRM-04-2013-0065

Elwell, S. M. (2015). Defining Leadership in a Changing Time. Journal of Trauma Nursing, 22(6), 312-E4. https://doi.org/10.1097/JTN.0000000000000165

Goh, A. B. (2015). ROFO principle generates ownership, commitment, and team learning – mindset change before implementing total quality management. Total Quality Management & Business Excellence, 26(7/8), 854–874. https://doi.org/10.1080/14783363.2014.901800

Ilies, I., Salagean, H. C., & Balc, B. (2017). The Impact of Quality Culture and Leadership on Customer Relationship in Organizations from the Romanian Metal Construction Industry. Amfiteatru Economic, Vol 19, Iss Special Issue 11, Pp 1050 – -1063 (2017), (Special Issue 11). Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsdoj&AN=edsdoj.8f3b97050ff4dd495768399f09b6b04&site=eds-live&scope=site

Ilies, I., Salagean, H. C., & Balc, B. (2015). Quality Culture: Essential Component of TQM. Managerial Challenges of the Contemporary Society, 8(2), 7–10. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=113260022&site=eds-live&scope=site

Liviu Ilieș, Horațiu Cătălin Sălăgean, & Ioana Belieu. (2017). The Impact of Quality Culture and Leadership on Customer Relationship in Organizations from the Romanian Metal Construction Industry. Amfiteatru Economic, Vol 19, Iss Special Issue 11, Pp 1050 – -1063 (2017), (Special Issue 11). Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsdoj&AN=edsdoj.8f3b97050ff4dd495768399f09b6b04&site=eds-live&scope=site

Madar, A. (2015). Implementation of total quality management Case study: British Airways. Bulletin of the Transilvania University of Brasov. Series V: Economic Sciences, 8(1), 125–132. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=108379924&site=eds-live&scope=site

Oakland, J. (2011). Leadership and policy deployment: the backbone of TQM. Total Quality Management & Business Excellence, 22(5), 517–534. https://doi.org/10.1080/14783363.2011.579407

Salagean, H. C. (2014). Implementation of Quality Management – the Importance of Leadership Styles. Managerial Challenges of the Contemporary Society, 7(1), 164–169. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=100422593&site=eds-live&scope=site

Smith. J. L. (2018). Defining Quality Leadership: A Quality Leader Aims to Build a Customer-Focused Culture. Quality, 57(6), 13. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=129776640&site=eds-live&scope=site

Stanley, T. L. (2017). the best management ideas are timeless. Supervision, 78(2), 15. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=f5h&AN=121027919&site=eds-live&scope=site

Stanley, T. L. (2017). the best management ideas are timeless. Supervision, 78(2), 15. Retrieved from http://ezproxy.umuc.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=f5h&AN=121027919&site=eds-live&scope=site

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