Understanding and Managing Diversity

Understanding and Managing Diversity

Task Description

This assignment is allocated to students in the second half of the course. By this stage, a number of areas of diversity have been explored, and students will have completed their induvial Essay/Report. Thus, it is expected that students understanding of diversity will now be reasonably well-formed.

This task requires students to work on their own in exploring the given business pertained to hospitality and tourism. Students can bring out their unique perspective and understanding in considering the approach of the company.

Students will identify or allocated an organisation operating broadly in the tourism and hospitality sector. An organisation will be allocated on the basis that it has some exciting diversity challenges to explore. You will research and review this organisation in terms of its approach to manage the key elements of diversity amongst both its workforce and clients/customer base. Review the difficulties and challenges faced by this organisation in terms of diversity and consider what impact this had had on the business. Explore what extent you would consider this organisation to be successful in dealing with diversity and provide recommendations on how the organisation’s approach to diversity should be improved.

You will prepare a PowerPoint presentation to address the questions above, including a review of the organisation and the diversity concepts that are relevant. In addition, you need to research the organisation and report on the types of diversity issues they may have both from an employee and customer/client perspective.

Task Length:

15 to 20 slides

Learning outcomes 1,2, and 4 are assessed

Submission of the PowerPoint slides must be online via dropbox

Criteria used to grade this assessment

1. Discussion of areas of diversity that are relevant to the tourism and hospitality business both from an employee and client/customer viewpoint
2. Investigation of the approach currently taken by the organisation in managing diversity, including examining positive and negative actions taken
3. Presentation of recommendations and strategies the business could implement to improve their diversity practices both in terms of customer and employee diversity management
4. Composition of the PowerPoint presentation, including quality research, grammar, explicit language, structure, citation technique and referencing (APA style)
5. Develop a strong, credible argument

Task description:

2A Video presentation

Task Rationale:

Most work environments require teamwork to develop and present information and findings to others, whether within or outside their company.

With this in mind, this task requires students to work individually and present their findings in a compelling way to the benefit of other students in the class. Students then can learn from each other and explore other businesses and their approach to diversity. Part of this presentation involves being able to successfully and effectively engage the audience, make the information interesting and believable and use presentation skills to prepare and communicate information.

Presentation Length:

8 to 10 minutes

Presentation Due

Week-9 (Tutorial Timings) & 10 (Tutorial Timings)

Presentation Submission

Week 9 14/06/2020 (Sunday before 11:55 PM)

Task Weight:

20%

Marking Rubric

BTHM MGM2111, Understanding and Managing Diversity, Assessment 2A: Group Assignment

First name

Surname

Student number

Criteria

Score

Weight

Fail (0% – 49%)

Pass (50% – 59%)

Credit (60% – 69%)

Distinction (70% – 79%)

High Distinction

80% – 100%

1. Discussion of the areas of diversity that are relevant to the tourism and hospitality business both from an employee and client/customer viewpoint

4

Little or no relevant description of an appropriate organisation. Confused or unclear

Some relevant description of an appropriate organisation, but general and focused on the relevant issues only to a minimal extent

Reasonably well written response that describes the organisation clearly and discusses 2 or less issues in detail of relevance

Well written response that describes the organisation clearly, and discusses more than 2 issues in detail of relevance

Well written response that describes the organisation clearly and thoroughly discusses all relevant issues in detail and considers the implications of these issues

1. Investigate the approach currently taken by the organisation in managing

diversity, including examining positive and negative actions taken.

4

Little or no relevant description of the approach taken by the organisation. Confused or unclear.

Some relevant description of the approach taken by the organisation, but general and focused on the relevant issues only to a minimal extent

Reasonably well written response that describes of the approach taken by the organisation clearly and discusses 2 or less issues in detail of relevance

Well written response that describes of the approach taken by the organisation clearly, and discusses more than 2 issues in detail of relevance

Well written response that describes of the approach taken by the organisation clearly and thoroughly discusses all relevant issues in detail and considers the implications of the approach taken

Subject Guide

MGM

2111

Understanding and Managing Diversity

Subject Guide

MGM2111

Understanding and Managing Diversity

MGM2111 Understanding and Managing Diversity Page 30 of 37

This Subject Guide complies with the Subject Outline authorised by the Course Committee

MGM2111 Understanding and Managing Diversity Page 28 of 32

This Subject Guide complies with the Subject Outline authorised by the Course Committee

1. Present recommendations and strategies the business could implement to improve their diversity practices both in terms of customer and employee diversity

management

4

Little or no description of strategies the business could implement to improve their diversity practices.

Confused or unclear.

Some description of strategies the business could implement to improve their diversity practices

Reasonably well thought through response describing the strategies the business could implement to improve their diversity practices

Well thought through response that describes the strategies the business could implement to improve their diversity practices clearly which explains reasoning for suggestions

Well thought through response that describes the strategies the business could implement to improve their diversity practices using argument or evidence to support discussion

1. Compose a

report, including quality research, grammar, clear language, structure, citation technique and

referencing (APA style)

4

The writing standard is poor, reference material used is non-existent or from a nonacademically based source, or academically based sources are not used effectively in arriving at the conclusions reached. Poor or no referencing and citation technique.

Writing standard is reasonable, reference material used is mostly from non-academic sources or lacks relevance or recency or there is limited linkage between the good reference material used and the conclusions drawn. Reasonable referencing and citation technique with some errors.

Writing standard is good, the reference material cited is mostly of good or high quality and mostly well applied however its relevance or application could have been improved. Good referencing in APA style with minimal errors.

Writing standard is very good, clear, well structured and easy to follow; the reference material used is of a high quality and is well linked to the requirements of the essay. Good referencing in APA style with virtually no errors.

The writing standard is very good, all reference material used is of high quality and selected to be relevant to the report. Good referencing with no errors and correct use of APA style throughout.

1. Develop a strong, credible argument

2

Poorly prepared and co-ordinated, presented with little confidence or conviction.

A reasonably prepared report, showing some understanding of the content, presented adequately but needing more effort and preparation.

A well prepared report which adequately addresses the relevant issues

A very well prepared report, showing effort and preparation, which addresses the relevant issues.

A very well prepared report, with evidence of good effort and preparation, which effectively addresses the relevant issues

1. Work co- operatively as a team.

2

Little or no evidence of teamwork

Some evidence of teamwork, but evident lack of cooperation as well (eg font variations, inconsistent referencing and language).

Evidence of teamwork, consistency of message, and cooperation amongst group members

Strong evidence of teamwork, consistency of message, and cooperation amongst group members

Very strong evidence of teamwork, consistency of message, and cooperation amongst group members

Score

20

Mark awarded

0

Late penalty

Comments:

PART 3 B: Forum Topic

The tutorial teacher will allocate the group members. Each group consists of 4 members. This group need to participate in the Forum Discussions on the topics presented by individual group members. Students are expected to view the four videos of their fellow team men=mbers and provide constructive feedback accurately and respectfully.

Criteria used to grade this task (Forum Discussion):

1. Develop a strong, credible argument
2. Present relevant content and ideas verbally, professionally, confidently and convincingly to inform and persuade others
3. Work cooperatively as a team.

Estimated Student Workload: 10-12 hours (Total project)

Links to Subject Learning Outcomes: Learning outcomes 1, 2 and 4 are assessed in this task Submission Details: Assessments should be uploaded in the Drop Box Week 9.

Marking Rubric

BTHM MGM2111, Understanding and Managing Diversity, Assessment 2B: Group Presentation

First name

Surname

Student number

Criteria

Score

Weight

Fail (0% – 49%)

Pass (50% – 59%)

Credit (60% – 69%)

Distinction (70% – 79%)

High Distinction

80% – 100%

1. Develop a strong, credible argument

3

A poorly prepared and co-ordinated presentation, with no clear argument.

A reasonably prepared presentation, showing some understanding of the content, with an adequate argument but needing more effort and preparation.

A well prepared presentation, presented confidently (not read out), with a good convincing argument.

A very well prepared presentation, with a strong argument and a clear understanding of the content, which is convincing and engages the audience.

An excellently prepared presentation, which presents a strong argument, shows good understanding of the

content, is clearly presented and convincing and engages the audience

1. Present relevant content and ideas verbally to inform and

persuade others

4

Little

demonstration of presenting information in an informative and persuasive way

Some demonstration

of presenting information in an informative and persuasive way

Good

demonstration of presenting information in a clear and convincing way, with some use of evidence and data to support the argument

Information is presented in a very clear and convincing way- good use of evidence and data to support argument

Information is presented in a very clear and convincing way- strong use of evidence and data to support argument

1. Work co- operatively as a team.

3

Some evidence of teamwork, but some

evidence of lack of co-operation as well.

Evidence of teamwork,

consistency of message, and cooperation amongst group members

Score

10

Mark awarded

0

Late penalty

MGM2111 Understanding and Managing Diversity Page 30 of 37

This Subject Guide complies with the Subject Outline authorised by the Course Committee

MGM2111 Understanding and Managing Diversity Page 28 of 32

This Subject Guide complies with the Subject Outline authorised by the Course Committee

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